What it does
Real UK letters, taken apart properly
These are the kinds of documents TidyWhisk handles every day. Each one shows what the letter claims, what it actually means, and what your reply does about it.
Utility bills
Energy catch-up bill built on estimated readings
“Following a review of your account, your balance is £684.35 and your monthly payment will increase to £121.00 from 1 October.”
What we pulled out
- Sender
- Northgate Energy Ltd — Customer Accounts
- Amount claimed
- £684.35
- Direct debit change
- £58.00 → £121.00 per month
- Key date
- 22 September — pay or agree a plan
What it means in plain English
- The readings marked ‘E’ are estimates, not readings you gave them, so the balance may simply be wrong.
- Anything charged for energy used over twelve months ago may be removed under Ofgem's back-billing rule.
- Your supplier must offer an affordable repayment plan based on what you can pay, not a fixed twelve-month split.
What your reply does
The draft reply sends an accurate reading, asks for a rebill, challenges out-of-date charges and requests an affordable plan.