How it works
From a worrying envelope to a sent reply
Four stages, no jargon and no pressure. The first stage is always free, so you can see the quality before you decide whether you want the £9.99 Sort This For Me service. When the free assessment shows nothing needs sorting, we say so plainly and we don't ask you to pay.
Stage one
We read the document properly
You describe the situation in your own words and add a photo or PDF. We identify the type of document, who sent it, the reference numbers, every amount in £ GBP and every date.
- Sender and department, including who is acting on whose behalf
- Amounts, discounts, added fees and what happens if you wait
- Deadlines separated into act now, coming up and later
- A plain English summary of what the letter is actually saying
Stage two
We ask two to four short questions
Generic advice is useless. The questions depend entirely on the document — a parking charge and a council tax reminder need very different things from you.
- Only questions that change the outcome get asked
- “Not sure” is always an acceptable answer
- Nothing is compulsory, and you can change answers at any time
- Your answers shape both the advice and the wording of the reply
Stage three
We write your reply and your action list
You get an ordered list of what to do, and a properly structured letter that quotes the right references, asks the right questions and keeps a polite, firm tone.
- Correct references, dates and amounts filled in for you
- Requests for evidence where you are entitled to it
- Editable in the browser, then download or preview as a PDF
- Escalation routes named — ombudsman, POPLA, Citizens Advice, Shelter
Stage four
You send it and keep a record
Add your name and address, send it by post or email, and note the date. Most organisations must pause recovery action while a written query is open.
- Send the letter yourself — you stay in control of it
- Keep the PDF as your record of what was said and when
- Come back with the reply you receive and we can look again
- Never ignore a court document, whatever else you do